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Last updated Mar 14 2023
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Technical Support Technician Reviews
What is it like working as a Technical Support Technician?
July 2017
Educational!
Technical Support Technician in Chandler:
Pros: Solving technical issues, and helping others accomplish various technical tasks.
Cons: High stress environment, with impatient and often grumpy people.
October 2015
Ups and downs.
Technical Support Technician:
Pros: Consistently learning new technology.
Cons: Offshoring of jobs. Job market fluctuates.
October 2015
Tech support.
Technical Support Technician:
Pros: The people I work with every day.
Cons: I do not like the amount of work expected from us for our pay.
October 2015
Experience vs School.
Technical Support Technician:
No matter how much schooling or experience you have start with the basic troubling shooting steps first. Gather the facts and investigated the problem to find the solution.
October 2015
Technical Support Technician:
Cons: Very very low pay in the market.
April 2015
Aol sux.
Technical Support Technician:
Pros: -fix problems.
-talk with nice people.
Cons: #NAME?
March 2015
Stressful, no appreciation.
Technical Support Technician:
Pros: Helping people resolve their issues. I love the puzzle and challenge, especially when your customer cant describe what their exact issue or symptoms are. It requires critical thinking and deductive reasoning to come to conclusions and resolutions.
Cons: Management is so focused on cutting cost they replaced 50% of internal tier 1 reps with vendors who are untrained and transfer 75% of our calls that don't belong in tech. Even after providing facts they refuse to listen to employee or customer complaints. Share holder mindset over efficient business mindset. Reduced pay scales due to removing analyst positions and raises for tech certifications. They removed the encouragement for a smarter work force to cut cost, and created tools limiting the personal decision making on customer value by a 1x1 basis and put everyone on a flat across the board worth scale.
Technical Support Technician Job Listings
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