Technical Support Manager Reviews - Page 3

3.9
(16)
Highly Satisfied
Last updated Nov 24 2024
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Technical Support Manager Reviews

What is it like working as a Technical Support Manager?

January 2020
Lovely But Expensive.
Technical Support Manager in Dallas:
Pros: Anything you can want within minutes, lovely weather if you like it warmer.
Cons: It gets significantly more expensive every year, crime is rising.
December 2019
Great People, but restricted means to make change/optimizations with tools, process, or Support operations.
Technical Support Manager in Seattle:
Pros: Support Members are genuinely concerned with helping customers.
Cons: Management (mid-level, Director, VP). Out of touch with the product, the people, and the processes. Rigid Hierarchy with 1 way communications. Only KPI focus is on CAPEX Cost Center. Other KPI's are window dressing that lead to no action.
November 2019
Love to work in delhi.
Technical Support Manager in Delhi:
Pros: In Delhi, there is a opportunity to grow, like the workplace culture
Cons: Intense travelling
October 2019
Feels like I'm a Hydra.
Technical Support Manager in Saint Leo:
Pros: Helping customers resolve their issues.
Cons: I see how many staff are treated unfairly and paid minimal to do multiple jobs.
August 2019
Tech Support Manager.
Technical Support Manager in Noida:
Pros: Close to home so easy to commute
Cons: Traffic and other Industries apart from IT
August 2019
Handcuffed.
Technical Support Manager in Dubai:
Pros: lots of Traveling
Cons: Slower promotions
August 2019
It has its ups and downs, management is a skill which requires a lot of your time and input,
Technical Support Manager in Johannesburg:
Pros: I am somewhat trusted with what I do

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