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Senior Technical Support Engineer Reviews
What is it like working as a Senior Technical Support Engineer?
December 2018
Great City to work in.
Senior Technical Support Engineer in Boston:
Pros: Being in the city
Cons: Traffic
October 2017
Peaceful but not challenging enough.
Senior Technical Support Engineer in Rockford:
Pros: Work Life balance
Cons: not a very happening place outside of work
June 2017
It's a nice place to work, but traffic is bad.
Senior Technical Support Engineer in Pleasanton:
Pros: Lot of parks and walkways.
Cons: Traffic.
August 2016
Small Businesses Expect More.
Senior Technical Support Engineer:
Learn to manage your time effectively.
Learn when to say no.
Explore and familiarise yourself with as much of the underlying architecture of the system/services as possible. The better you understand how it works, the better you can troubleshoot when it doesn't. This is also helpful when investigating and/or implementing new technologies.
August 2016
Technical support.
Senior Technical Support Engineer:
Pros: Email and chat process and handling customer and give support to the user.
Cons: The condition of the work and the stress level.
July 2016
Great Place to Grow Skills.
Senior Technical Support Engineer:
Pros: +Very casual workplace environment, can wear jeans/t-shirt to work everyday.
+Awesome co-workers.
+Great line managers.
+Tons of resources for growing technical skills.
+Very flexible with telecommuting and appointments during work hours when needed.
Cons: +A lot turnover in upper management personnel, and as a result a lot of change in mission/focus for the organization.
+Very hard to get raises.
June 2016
Think Outside The Box.
Senior Technical Support Engineer:
Pros: I enjoy how busy I am and the fact that I get to analyze data about our data. I love sharing my knowledge with other people. I’m constantly working on finding the cause of minor differences and analysing latest Apple updates in iOS and MacOS.
It’s great to work with people that care about their company and doing a good job.
Cons: Nothing. I love working because it's not a job, it's Holiday.
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