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Last updated Jan 24 2025
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Senior Customer Service Representative (CSR) Reviews
What is it like working as a Senior Customer Service Representative (CSR)?
May 2015
Run project successfully.
Senior Customer Service Representative (CSR):
As it is about calling we need to be best and lively less scriptive, talk straight to the point and try to make it a two way interactive communication. Take ownership of the call, Be Energetic and focus on the purpose of the call. Address the issue or give the information in a very friendly manner.
January 2015
An accurate Job Description.
Senior Customer Service Representative (CSR):
You will receive 16-24 hours worth of work and responsibilities that are expected to be completed daily during your 8 hour shift. You are managing OEM accounts so you are responsible to make sure the customer receives their orders on time to keep their production lines up and running. Your stress level will be very high all year round, not just during heating season.
To excel in this job and company you will need a Bachelors degree since your years and levels of experience is not looked at by management.
November 2014
A GOOD PLATFORM TO BECOME INDUSTRY READY PERSON.
Senior Customer Service Representative (CSR):
Be polite and positive and try to step out of the box when you interact with your customer and handle their requests.
September 2014
Low pay.
Senior Customer Service Representative (CSR):
Make sure you ask for a fair salary.
August 2014
Senior Customer Service Representative (CSR):
Pros: If there is morning or afternoon shift then the timings are only 7hours and 30min shift. Less stress.
Cons: Salary and growth prospects are less.
June 2014
Senior Customer Service Representative (CSR):
Pros: The industry, the range of work.
Cons: Some of the business practices are not suitable for us as staff or customers.
May 2014
Corporate Culture.
Senior Customer Service Representative (CSR):
Pros: I like the other representatives I work with.
Cons: The favoritism is horrible and so you will be stuck in a position knowing your qualified to apply for an opening in another dept. But if the hiring supervisor doesn't like you or whatever then you never get selected in the preliminary part of trying to get hired.
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