Highly Satisfied
Last updated Sep 19 2023
Find out what you should be paid
Use our tool to get a personalized report on your market worth.What's this?
Customer Support Representative Reviews
What is it like working as a Customer Support Representative?
September 2023
Eaton goal mission is to provide a unique solution across the wide range of market.
Customer Support Representative in Makati City:
Pros: “I want this job because it is a role I am passionate about and my qualifications are a match for the position. I also want this job because it is with your company. You have a strong track record of achievement and you support your employees, which I find appealing. Finally, I want this job because I am seeking long-term employment in a position where I can make a real difference while working alongside talented people who all have a common goal.”
Cons: A skill you’d like to learn or knowledge base you’d like to build but can’t in your current role
September 2023
Sometimes Challenging.
Customer Support Representative in Pewaukee:
Pros: Satisfying my customers by giving them the best support I can.
Cons: Ways of the management team
December 2022
Below average pay, simple tasks, but way too STRESSFUL.
Customer Support Representative in New York:
Cons: The turnover rate was high, and that also increses our workload. We always needed people but they could only last a few months. That's because the pay we receive is below average, and though the tasks were simple, they were way too STRESSFUL!
September 2022
I have been working remotely since hired.
Customer Support Representative in Noida:
Pros: I have been working remotely since hired.
Cons: I have been working remotely since hired.
February 2022
Customer Support Representative in San Antonio:
Pros: Helping customers and fixing the root of the problem after customers have called multiple times and did not receive correct action/information/ and next steps
Cons: Managers not providing 1 on 1 monthly coachings in order to try and grow within the company. Call time expectations are hard to meet if you are waiting for supervisor to do something you know and should have access to do but they have to do it, and no one responds for over 30 minutes or longer. Other colleagues to get numbers to meet expectations just hang up on customers. Given directions to just use our resources to find the answers but most of the time in the call that is only supposed to be 8 mins you cannot even find the article with the answer/guidance you need on how to proceed. Forget about asking the questions on a chat they will refer back and tell you to check your resources which populate 10 of the same procedures all different ways to do them or are not the correct procedures for your department.
December 2020
Feels good and want me to develop myself to improve my talent.
Customer Support Representative in Chennai:
Pros: Can able to learn more about the process everyday.
Cons: Sometimes it will be little hard to follow up
December 2020
Working in Kiev.
Customer Support Representative in Kiev:
Pros: To be honest, there are no solid job opportunities for a graduate student in Kiev. Epecially if you would like to apply your acquired knowledge somewhere, and not just work as a bartender / waiter / consultant in some apparel shop. There are lots of customer support companies, call centres, and stuff like that, where you can find a fair salary in comparison with other jobs here, in Ukraine. And the salary at such companies is usually paid in dollars, which is also positive. Although this is not a place where you can grow as a person and as a specialist.
Cons: Kiev is an awfully-managed city which makes it uncomfortable to live in.
Customer Support Representative Job Listings
Featured Content
‹
Remote Work
New research shows how to set pay for remote employees
Gender Pay Gap
New research shows that each woman experiences the disparity of gender pay gap in different ways, depending on her position, age, race and education.
Compensation Best Practices Report
From compensation planning to variable pay to pay equity analysis, we surveyed 4,900+ organizations on how they manage compensation.
Salary Budget Survey Report
See how organizations are shifting their salary budgets this year.
Retention Report
Get strategies you can use to retain top talent and learn how impactful employee retention really is.
Variable Pay Playbook
Before you decide whether variable pay is right for your org, get a deeper understanding of the variable pay options and the cultural impact of pay choices.
›